Why Can't I See all the Information for a Property?

Quick Answer

If you can’t see all the information on a property, it’s usually because your role has limited permissions or you’re not fully connected to the property.

The Most Common Reasons

1. Their Role Has Limited Access

Each role controls what a user can see and do.

For example:

Family Members have limited visibility
Friends only see assigned tasks

Not everyone has full access by design

2. They Haven’t Accepted the Invite Yet

If the invite hasn’t been accepted:

They won’t have access
The property won’t appear in their dashboard

3. They Logged in with the Wrong Email

They must log in using the same email address the invite was sent to.

Sometimes changes don’t appear right away.

Ask them to:

Refresh the page
Log out and back in

5. They Were Removed or Not Added

If they don’t see the property at all:

They may not have been invited
Or their access was removed

What to Expect

Different users will see different things
Access depends on their assigned role
Permissions can be updated at any time

Quick Checklist

If someone is having trouble, check:

Did they accept the invite?
Are they using the correct email?
What role do they have?
Have they refreshed or logged back in?

Helpful Tip

Most visibility issues are solved by:

Confirming the user’s role

Re-sending the invite

What Each Role Can Do
How to Invite Someone to a Property
How to Change Someone’s Permissions
How to Remove Access