Why Can’t I Access a Property?
Quick Answer
If you can’t access a property, it’s usually because you haven’t been invited, haven’t accepted the invite, or your access has been removed.
The Most Common Reasons
You Haven’t Been Invited
You can only access properties you’ve been invited to.
Ask the property owner to send you an invite
You Haven’t Accepted the Invite
If you received an invite but didn’t accept it:
- The property won’t appear in your account
Check your email and click Accept Invite
You’re Using the Wrong Email
You must log in with the same email address the invite was sent to.
Your Access Was Removed
If you previously had access but no longer see the property:
Your access may have been removed
Session or Loading Issue
Sometimes it’s just a temporary issue.
Try:
- Refreshing the page
- Logging out and back in
What to Expect
- Once everything is correct, the property should appear in your dashboard
- Your level of access depends on your assigned role
Quick Checklist
If you’re stuck, check:
- Were you invited?
- Did you accept the invite?
- Are you using the correct email?
- Has your access changed?
Helpful Tip
Most access issues are solved by:
Re-sending the invite
Logging in with the correct email
Related Articles
- How to Accept an Invite
- How to Invite Someone to a Property
- What Each Role Can Do